Privacy Policy
How ABBA Pump Parts and Service collects, uses and protects your information - including your mobile number and SMS consent.
1. Introduction
This Privacy Policy describes how ABBA Pump Parts and Service, operated by Dracay Management Inc. ("ABBA," "we," "us"), collects, uses, and protects your personal information when you use our website, submit our forms, or communicate with us. By using our website, you agree to this Privacy Policy and our Terms of Service.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and company name
- Email address and phone number (including mobile number)
- Details about your pump, parts and service needs submitted through our forms
- Communications you send us by email, phone, or SMS
We may also automatically collect standard technical information when you visit our website, such as browser type, device information, and pages visited, to help us operate and improve the site.
3. How We Use Your Information
- To respond to your quote requests and inquiries
- To process and fulfill orders and provide customer support
- To send appointment reminders, confirmations and follow-ups you have requested or consented to
- To improve our website and services
- To comply with legal obligations
4. SMS/Text Messaging and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with, or sold to, any third parties or affiliates for their marketing purposes under any circumstances.
If you have opted in to receive text messages from us, you may receive SMS related to your quote requests, order updates, appointments and customer care. Message frequency varies and message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. For full SMS program terms, see our Terms of Service.
5. Sharing of Information
We do not sell your personal information. We may share information only with service providers who help us operate our business (such as our website and communications platform), and only as needed to provide our services to you; when required by law or to protect our legal rights; or in connection with a business transfer such as a merger or acquisition. Text messaging originator opt-in data and consent are excluded from any sharing with third parties for marketing purposes.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
7. Age Restriction
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will delete it promptly.
8. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You can opt out of SMS at any time by replying STOP, and you can unsubscribe from emails using the link in any marketing email.
9. Cookies
Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or your personal information can be directed to:
- Email: [email protected]
- Phone: +1 905-333-2720