Terms of Service
The terms governing use of our website and communications, including our SMS/text messaging program.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the ABBA Pump Parts and Service website and communications (the "Services"), operated by Dracay Management Inc. ("ABBA," "we," "us"). By accessing our website, submitting a form, or communicating with us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
2. About Our Services
ABBA manufactures and supplies replacement pumps, parts and assemblies for municipal water and wastewater applications across North America. Information on this website is provided for general informational purposes and does not constitute a binding offer. All quotations, pricing, lead times, and orders are subject to separate written confirmation.
All OEM names, registered trademarks, numbers, symbols and descriptions on this website are for reference purposes only. It is not implied that any part listed is the product of the OEM. ABBA is not a distributor or agent for, nor affiliated in any way with, the referenced OEMs.
3. SMS / Text Messaging Terms
SMS Program Description: By opting in to receive text messages from ABBA Pump Parts and Service — through our website forms, by texting us first, or by verbal consent — you agree to the following:
- You may receive SMS messages related to your quote requests, order updates, appointment reminders and confirmations, follow-ups, and customer care.
- Message frequency varies. Message and data rates may apply depending on your carrier and plan.
- Opt-out: You can cancel the SMS service at any time by replying STOP. After you send STOP, we will send a final SMS message to confirm you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.
- Support: For help, reply HELP or contact us directly at [email protected] or +1 905-333-2720.
- Carrier liability: Carriers are not liable for delayed or undelivered messages.
- Consent to receive SMS messages is not a condition of any purchase.
- You must be at least 18 years of age to opt in to and participate in our SMS program.
- We do not share your mobile information or SMS opt-in consent with third parties or affiliates for their marketing purposes. See our Privacy Policy.
4. Age Restriction
Our Services, including our SMS/text messaging program, are intended solely for individuals who are 18 years of age or older. By using our website, submitting our forms, or consenting to receive SMS messages from ABBA, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from, or send messages to, anyone under the age of 18. If we become aware that a person under 18 has provided us with personal information or subscribed to our SMS program, we will delete their information and unsubscribe them promptly.
5. Quotes and Orders
Quotes provided by ABBA are estimates based on the information you supply and are valid only for the period stated in the quote. Orders are accepted subject to our written confirmation, and applicable terms of sale will be provided with the order documentation.
6. Acceptable Use
You agree to use the Services only for lawful purposes. You may not use our website to transmit harmful code, attempt unauthorized access to our systems, scrape or harvest data, misrepresent your identity, or interfere with the operation of the Services.
7. Intellectual Property
All content on this website — including text, graphics, logos, and design — is the property of ABBA Pump Parts and Service / Dracay Management Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third party, and linking does not imply endorsement.
9. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, express or implied. While we work to keep information accurate and up to date, we do not warrant that the website will be error-free or uninterrupted, or that information is complete or current. Product warranties, where applicable, are set out in our written terms of sale.
10. Limitation of Liability
To the fullest extent permitted by law, ABBA and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.
11. Indemnification
You agree to indemnify and hold harmless ABBA and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes constitutes acceptance of the updated Terms.
13. Contact
Questions about these Terms can be directed to:
- Email: [email protected]
- Phone: +1 905-333-2720
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